We want to assure our business partners and policyholders that all key members of the operation are working remotely, and this also extends to our key business partners including Motor Data Solutions and Gallagher Bassett. 

We appreciate during this unprecedented time and over the coming months there are likely to be unexpected and rapid developments to the situation which may affect the businesses of our policyholders. We wish to further assure you of our willingness to be sympathetic to those needs and the additional pressures that may result.

Should you have concerns or need further assistance please contact your insurance adviser or a representative of the Unicorn Fleet Underwriting Team.

Claims Team:

We understand the disruption and stress caused by any loss and that is why we have we have specifically partnered with the Gallagher Bassett Claims Team. They have a wealth of experience within the claims arena from logistics, retail and transportation through to manufacturing and local government organisations.

Claims Philosophy:

To provide our clients with an exceptional, dedicated claims service. Our approach is to use our market expertise to understand the needs of the individual clients and then we tailor our solutions to fit those needs.

Early reporting:

If we are notified of news claims quickly, preferably the same day of the incident, we will be able to handle the claim pro-actively and ensure that the cost of the claim is fully controlled.

At the scene:

• Stay calm and keep safe – if necessary stand away from the accident scene and call 999 if someone is injured.
• Don’t admit responsibility – Call us as soon as possible for any advice/guidance
• Accident details – Take photographs, date, time, location, traffic and weather conditions, vehicle involved (Make, Model, Registration number and colour) and number of passengers.
• People Involved – contact details, description of driver(s), passenger contact details, witness details and details of any police officers involved.
• Injury/Damage – note any injuries to anybody involved and note the damage sustained to vehicles/property.  
  

Repairer Network:

Gallagher Bassett has over 200 contracted repairers covering all types of repair from car to bus & coach through to specialist commercial. This includes 14 specialist bus & coach repairers within the UK.

Each mobile vehicle of the GB Mobile Network holds PAS125. The Car and Light Commercial Network has either PAS125 or a manufacturer’s approval (or both) and the capabilities at some sites to repair structural aluminium.

The GB Bus and Coach Network is connected utilising some of the industry’s most respected independent sites and manufacturer owned repair centres such as Optare, Plaxton and Scania.

CARAT Access:

CARAT© is Gallagher Bassett’s claims management system. It responds directly to the requirements of complex deductible motor insurance programme structures and allows Policyholders to proactively manage their motor portfolio and have input on critical claim and liability decisions.

All documentation is available remotely to ensure a full audit trail is visible to the GB team.

Methods of reporting a claim:

Phone (Our preferred method)

Please call: 0333 7008029

Online:

Please use our Online Reporting tool.

E-mail:

Please complete the Claims Form and e-mail to UK.Ipswich.NewClaims@gbtpa.com

Post:

By completing the Claim Form and sending to:

Unicorn Underwriting
C/O Gallagher Bassett.
Felaw Maltings,
48 Felaw Street,
Ipswich,
Suffolk
IP2 8PN